Shipping
Shipping Information
At Velura, we’re committed to providing you with a quality product that enhances your well-being. As a small, growing business, we appreciate your support and want to be upfront about our shipping process.
Our Shipping Process
We’re thrilled that you’ve chosen Velura for your wellness journey! Here's how the shipping process works:
-
Production Time:
Once we receive your order, our supplier begins production of your Velura Luna mask. This process typically takes about 1 week to complete. -
Shipping Time:
After production, we aim to ship your mask within 6-10 days. We’ve worked with a trusted supplier who ensures that your order is carefully packaged and shipped as quickly as possible. -
Total Time:
From the moment you place your order to the time it arrives at your doorstep, you can expect your Velura Luna mask to arrive in approximately 2-3 weeks after your order is placed. This includes both production and shipping times.
A Note About Shipping Delays
As a small, growing business, we’re working hard to streamline our operations and get your orders to you as quickly as possible. However, there may be occasional delays, especially during busy periods. Rest assured, we will always keep you informed about the status of your order.
We truly appreciate your patience and understanding as we scale our business. Your support means the world to us!
Shipping Costs
- We offer free shipping on all orders! Whether you're ordering one mask or multiple, the shipping cost is on us.
Tracking Your Order
Once your Velura Luna mask has been shipped, you’ll receive an email with tracking information so you can follow your package every step of the way.
Questions About Shipping?
If you have any questions or concerns about your order or shipping times, please don’t hesitate to reach out to us at help@velurastore.se. We’re always here to help!
